EDI CONSULTANTS
Experience that sees
the whole order.
A rejected document is only part of the story. Tony Lu founded Roundhouse in 2002 to help suppliers handle the EDI behind their retail relationships. Bring us the problem. We’ll help you understand what is happening and what needs to change.
Talk about your EDI
Built on Tony Lu’s hands-on EDI experience.
Tony built Roundhouse around a straightforward promise: we do the EDI work for you. Since 2002, that work has meant understanding the details that connect a supplier’s products, retail purchase orders, warehouse shipments and invoices.
Under his leadership, Roundhouse has served brands including Lacoste, Puma, Brioni and Pepsi. That experience spans fashion’s style, color and size combinations as well as other wholesale product lines. The question is not simply whether a file can be sent. It is whether the information supports the order your customer expects.
Our consulting approach brings that operational perspective to your existing process. We look at where information originates, who checks it, what gets transmitted and how exceptions are resolved. Learn more about Tony and Roundhouse.
What can an EDI consultant help you resolve?
An EDI review connects the symptom to the underlying workflow. We examine representative transactions and the relevant retailer instructions before recommending changes.
| Problem | What we examine | Possible next step |
|---|---|---|
| Recurring ASN errors | 856 shipment detail, carton identifiers, packing information and transmission timing. | Correct the data handoff or document preparation process. |
| Order discrepancies | 850 order data, relevant changes, product references and quantities. | Clarify which version and item identifiers drive fulfillment. |
| Invoice rejections | 810 invoice references, quantities and retailer response details. | Resolve the specific field or process mismatch before resubmission. |
| Missing or rejected responses | Transmission records and required technical or business acknowledgments. | Define exception ownership and the required follow-up. |
| ERP file problems | Mapping rules, sample import/export files and system requirements. | Agree a tested file format and clear import responsibilities. |
| Provider transition | Trading relationships, open transactions and outstanding responses. | Plan testing, cutover and reconciliation. |
A technical acknowledgment is not a guarantee of business acceptance or physical shipment accuracy. We keep those checks separate when identifying the cause of a problem.
A PRACTICAL REVIEW
Find the cause. Agree the next step.
Start with a specific example.
Tell us which trading partner is involved, what went wrong and when. An order number, rejection notice or chargeback explanation gives the discussion a concrete starting point. Avoid sending confidential files through a general inquiry; we can agree how to share the supporting records.
Follow the information through the process.
We compare the source data, document preparation, transmission and response with the applicable requirements. For shipment issues, your warehouse team may need to confirm what was actually packed and dispatched.
Separate the correction from the ongoing fix.
Resolving one rejected file is different from preventing the same issue on the next order. We discuss the immediate action, the recurring process change and who will own each step. Any implementation work is agreed separately as part of the service scope.
For recurring deductions, see how we help reduce EDI-related chargebacks. Retailers decide whether to reverse a charge; we do not promise a particular outcome.
Advice, implementation or daily processing.
Some teams need help with one recurring issue. Others need a better connection between their system and their trading partners. And some want the daily EDI work handled for them.
- EDI integration addresses agreed mappings, file translation and testing.
- EDI Gateway supports in-house teams with VAN connectivity and managed mappings.
- Fully managed EDI outsourcing lets Roundhouse handle the agreed purchase order, ASN, label and invoice work.
We start with what your business needs, then define the responsibilities and scope. Your ERP provider and warehouse team may remain involved in changes to their own systems and procedures.
FREQUENTLY ASKED QUESTIONS
EDI consulting questions, answered.
What does an EDI consultant do?
An EDI consultant reviews how your business exchanges orders, shipping notices, invoices and responses with trading partners. The goal is to find process gaps, clarify responsibilities and recommend practical changes to setup, mappings or daily processing.
Who founded Roundhouse?
Tony Lu founded Roundhouse in 2002. His hands-on experience with fashion and retail suppliers shapes the company’s approach: understand the business workflow and do the EDI work that supports it.
Can you investigate recurring EDI chargebacks?
Yes. We review the retailer’s stated reason alongside the related purchase order, ASN, carton references, invoice and available response records. This helps separate a document problem from a packing, timing or routing issue. A review does not guarantee that a retailer will reverse a charge.
Can our in-house team keep processing orders?
Yes. A consultation can focus on your existing workflow. Where appropriate, Roundhouse EDI Gateway provides the agreed VAN connection, mappings and file translation while your team keeps its internal order processing.
What should we bring to an EDI consultation?
Start with your trading-partner list, business-system details and a description of the problem. Representative document references, rejection messages, retailer notices and a clear timeline help us identify what needs investigation. Share sensitive business files through an agreed secure channel.
Do we have to replace our ERP or EDI provider?
Not necessarily. We first review the current setup and the problem you want to solve. The recommendation may be a process correction, mapping update, clearer file handoff or a planned service transition.
Can Roundhouse implement the recommendations?
Roundhouse can take on the agreed setup, mapping or managed EDI processing work. We define the scope and responsibilities with your team; ERP changes and warehouse procedures may require your own system provider or operations team.
LET’S TALK
Bring us the EDI problem.
Tell us what is slowing your team down and which trading partners are involved.
Start a conversation