Roundhouse

Privacy policy

Last updated: October 26, 2026

This policy explains how Roundhouse, Inc. handles information collected through our website, customer portal and AI assistant.

Information we collect

When you contact us, request a callback or use our services, we collect the details you provide, such as your name, company, email address, phone number, trading partners and messages. Customer accounts also include account activity and service-related records.

We collect basic technical information, including IP address, browser details and website activity, to operate and protect the website. We may use approximate city or region information to understand account activity.

How we use information

We use information to respond to inquiries, arrange requested callbacks, provide EDI and customer support services, manage accounts, maintain records and improve website reliability and security.

Services that help us operate

We use service providers for website hosting, security, communications, approximate location lookup and AI assistance. These providers process information needed to perform those functions. For example, the AI service processes questions submitted to the assistant to help select a relevant response.

We may also disclose information when required by law or reasonably necessary to protect our services and the people who use them.

Cookies and browser storage

We use cookies and browser storage for functions such as signing in, protecting forms and maintaining a chat session. You can manage cookies through your browser settings; disabling them may prevent some features from working.

Keeping information

Retention depends on the type of record and our service, business and legal needs. Inquiry, account and activity records do not currently have a fixed automatic deletion schedule. You can contact us to ask about information we hold or request its correction or deletion. We review requests in light of applicable requirements and records we need to retain.

Your questions and requests

For privacy questions or requests, please use our Contact page and mention privacy in your message. We may need to verify your identity before providing or changing personal information.

Updates

We may update this policy as our services or practices change. The date above identifies the latest version.